TRAMWAYS MEDICAL CENTRE
Farmley Road, Glengormley
BT36 7XX
Telephone: 028 9034 2131
Fax: 028 9083 9111
Repeat Prescriptions: 028 9083 7875 

CORONAVIRUS PATIENT ADVICE

ISOLATION NOTE FOR YOUR EMPLOYER

Please use the link below to obtain an isolation note for your employer if you have been told to stay at home due to the coronavirus.

https://111.nhs.uk/isolation-note/

Please use the link below if you wish to claim Statutory Sick Pay.

https://www.nidirect.gov.uk/articles/apply-statutory-sick-pay

Please use the link below to view the High Risk Covid-19 Government Information

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

Use this Service if:

• you think you might have coronavirus
• in the last 14 days you've been to a country or area with a high risk of coronavirus - see coronavirus advice for travellers and a list of high risk countries on nhs.uk website
• you've been in close contact with someone with coronavirus

DO NOT GO TO THE GP SURGERY, PHARMACY OR HOSPITAL. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

REPEAT PRESCRIPTION REQUESTS - please contact our 24 hour prescription line Tel: 02890 837875 and nominate a pharmacy for it to be sent to. NO COLLECTIONS WILL BE AVAILABLE AT THE SURGERY.

APPOINTMENTS - As from 01.06.20 - ALL CALLS between 8.30am and 11.30am will be triaged by the GP and dealt with that day. ONLY EMERGENCY CASES will be dealt with after 11.30am. ALL ROUTINE calls after 11.30am will be asked to ring the following morning. PLEASE DO NOT ATTEND THE SURGERY UNLESS INSTRUCTED TO DO SO.

PLEASE SEE PRACTICE CHANGES LISTED BELOW

PATIENT NOTICE

You may or may not be aware that there is a shortage of GP's and obtaining cover is extremely difficult.

We are experiencing difficulties getting cover and for this reason we ask that you be patient and understanding if we cannot offer you an appointment straight away. If you have an urgent medical issue that needs to be assessed, we will attempt to see you as soon as possible but 'Routine' issues will have to wait for the next available appointment. Thank you for your consideration in this matter. 

WELCOME TO TRAMWAYS MEDICAL CENTRE

The Doctors moved from Glengormley Health Centre in 1996 to our present premises. Tramways Medical Centre is committed to delivering high quality health care to its patients.  Our Doctors, Nurses and all other Support Staff are dedicated to offering a professional service. The Surgery website will help to keep our patients informed with news and information about our Practice.

SURGERY OPENING TIMES
The surgery is open Monday and Friday 8.00am to 5.30pm, Tuesday and Thursday 8.30am to 5.30pm and Wednesday 8.00am to 12.30pm.  Telephone lines are open from 8.30am.
Please note: emergencies only will be dealt with between 12.30pm and 1.30pm. We close most bank holidays; please watch for information at the time. The surgery also closes every Wednesday afternoon. Please contact the surgery for the emergency on-call number on those afternoons. 

ALL PATIENTS MUST NOW NOMINATE A CHOSEN PHARMACY TO SEND THEIR PRESCRIPTIONS TO. PRESCRIPTIONS WILL NO LONGER BE HELD AT THE DESK. 

All prescription turnaround times will now be 72 working hours (remember this does not include weekend/public holidays). Please ensure your prescription is ordered in good time, as we will no longer be issuing 'emergency prescriptions'. You will be asked to avail of an emergency supply at your local pharmacy if appropriate - you will be charged for this service.

Checking that your prescriptions are ready? Please contact your chosen pharmacy. We will no longer look for prescriptions before the 72 hour turnaround time.

Many thanks for your patience as we try to improve access for all our patients.

Repeat Prescriptions

To make the telephone lines more available to patients, order prescriptions that are not repeats and ask general enquiries, we are asking all patients to use the following methods of ordering REPEAT prescriptions:

• Use our online service(patients can register for this service at front reception, please bring Photographic Identification with you)
• Use our 24 HR dedicated repeat prescription line - TEL: 028 90 837875 and leave your request and it will be dealt with by Reception Staff (excluding bank holidays)
• Use the re-order slip and leave in at the surgery
• Send your request in by post
• Ask your local chemist to leave in your repeat request
• Fax your request to the Surgery on 028 90 839111

Test Results

No results will be given out on a Wednesday and test results will no longer be given out at the Reception Desk, due to confidentiality.
Results of various tests from the local hospitals usually arrive late morning. These have to be seen by the doctors and then filed. If the doctor tells you to telephone for the result, please phone between 2.00pm and 3.30pm.
Please do not telephone whilst the surgery is running as this would engage our lines and may prevent patients who need urgent medical attention getting through.

At this stage we would like to thank all patients for their co-operation in helping us to provide a better service to our 10,500 patients.